Refund policy
Return and refund policy
Damaged, faulty or wrong item
If your order arrives damaged, faulty, or is not what you ordered, contact us within 30 days of delivery and include a photo of the item and the packaging. We will send a replacement or refund you in full. You do not need to post anything back to us.
Change of mind
We do not accept change of mind returns. Orders ship directly from our supplier as soon as they are placed, so we are unable to take items back once an order has been made. Please check your order before completing checkout.
Orders that do not arrive
Every order ships with tracking. If your tracking has not updated for 10 business days, or shows delivered when you have not received your order, contact us and we will replace it or refund you in full.
Incorrect shipping address
If you entered the wrong address, contact us before your order ships and we will correct it. If it has already shipped to an address you provided, we are not able to refund or replace that order.
How refunds are issued
Approved refunds are returned to your original payment method. Once we process the refund it usually appears within 5 to 10 business days, depending on your bank or card issuer.
How to contact us
Email admin@skwishyhouse.shop with your order number, and a photo if you are reporting a damaged or wrong item. We respond within 2 business days.